Shipping policy

At Vellixe®, we want your experience to be smooth and worry-free. Please review the details below to understand how and when your order will be shipped and delivered.

Processing Time

  • All orders are processed within 1–2 business days after payment confirmation.

  • You’ll receive a shipping confirmation email with tracking details as soon as your order leaves our facility.

  • During high-volume sale periods or promotions, processing may take slightly longer. Please allow additional time for your order to be prepared and shipped.

Shipping Time

  • Our standard delivery time is 8–10 business days, depending on your location.

  • Business days do not include weekends or public holidays.

  • During peak seasons, holidays, or carrier disruptions, deliveries may experience slight delays. We appreciate your patience and understanding.

Shipping Costs

  • Free Standard Shipping is offered on all orders within our active shipping regions.

  • Expedited shipping options (if available) will appear at checkout with an additional cost.

Fulfillment & Warehousing

  • All Vellixe® products are designed in the USA, with fulfillment handled through our global network of warehouses.

  • Depending on stock availability and your shipping address, your order may ship from one of our international fulfillment centers to ensure faster delivery and inventory efficiency.

  • This global fulfillment model helps us keep products in stock and accessible to customers worldwide.

Order Tracking

  • Once your package has shipped, you’ll receive an email containing your tracking number and link to monitor its progress.

  • Tracking updates may take up to 24–48 hours to appear after the shipping confirmation.

Delays

While most orders arrive within the estimated timeframe, please allow extra time for delivery in cases such as:

  • High-volume promotional periods or holiday seasons

  • Severe weather conditions

  • Customs inspections (for international shipments)

  • Carrier or logistics delays beyond our control

Lost or Damaged Packages

  • If your order is lost in transit or arrives damaged, please contact our support team at info@vellixe.com within 7 days of delivery.

  • Provide your order number, a brief description of the issue, and photos (if applicable). Our team will work quickly to resolve it.

International Shipping

  • We currently ship within the United States, Canada and Europe only.

  • We plan to expand to additional regions soon — stay tuned for updates on new shipping destinations.

Summary

  • Processing: 1–2 business days (may extend slightly during high-volume periods)

  • Delivery: 8–10 business days average

  • Shipping: Free standard shipping within the U.S. & Canada

  • Tracking: Sent by email after dispatch

  • Designed in the USA, fulfilled globally for faster access